Skip to main content
This page is unlisted. Search engines will not index it, and only users having a direct link can access it.

Import AI Guided Questions

You can now import AI-generated questions from Data Platform into Conversation Studio. This feature helps you quickly build structured question flows without manually creating each question and answer.

Step 1: Open the import menu​

  • Edit a Digital Assistant in Conversation Studio.
  • Go to the Flow tab.
  • Click the Add button on the left-side panel.
  • Select "Import from Data Platform".

If your assistant has no questions yet, a modal will appear with three options:

  • Learn more – opens the documentation.
  • Import – starts the import process.
  • Add question – allows manual question creation.

Step 2: Select questions to import​

If AI-generated questions exist for your project, you will see a list of available questions.

  • Use the search bar to find specific questions.
  • Browse through the list (pagination is available for large sets).
  • Check the boxes next to the questions you want to import.
  • Use the select all checkbox if needed.
  • Click Add selected.

Some questions may be missing due to unsupported attributes (e.g., "tree", "list", or "untyped" attributes). These are filtered out automatically.

Step 3: Review imported questions​

After importing:

  • The selected questions appear in Conversation Studio > Flow > Question Bank.

Questions behave like any manually added question:

  • They can be mapped to product attributes.
  • They can be translated.
  • They appear in Experience Designer.

The assistant’s Q&A flow is not updated automatically. You must manually drag the imported questions onto the canvas.

Working with imported Guided Questions​

Questions imported from Data Platform include:

  • Question text → Maps to question text in conversation studio.
  • Answers → Maps to answers in conversation studio.
  • Explanations → Provide additional details for each answer.
  • Attributes → Define how answers influence product recommendations.
  • Sorting → Allows defining product sorting rules.
  • Images → If an image is included, it is added via a link.

Re-importing questions​

  • You can re-import questions as many times as needed.
  • Each imported question gets a unique ID, even if it's identical to an existing one.
  • If you want multiple versions of a question, simply import it again.

FAQ​

How does versioning work?​
  • Imported questions do not have version control. If a question is updated in data platform, you need to re-import it.
Can I import questions for multiple languages?​
  • Yes, but translations must be handled manually after importing.
Does this affect reporting?​
  • No, Guided Questions work like any other question and appear in analytics.
Does this work with Visual Configurators and Bundle Assistants?​
  • Yes, imported questions can be used in configurators and bundled product recommendations.
Can I import large sets of questions?​
  • Yes. The import supports thousands of questions.

Handling import issues​

If the import fails, you will see an error message explaining the issue. Possible reasons include:

  • The selected questions contain unsupported attributes.
  • Data Platform is temporarily unavailable.
  • Your assistant is not linked to a valid Data Platform project.

If an error occurs, try the following:

  • Check your project settings in Data Platform.
  • Make sure your assistant is linked to the correct Data Platform project (Conversation Studio > Catalog).
  • Retry the import.